Why has my account been sent to a collection agency?

The Westerville Public Library currently uses a collection agency, Unique Management Services, to collect overdue items on the library's behalf. Your account is sent to the collection agency when the item is 55 days overdue and the replacement cost of the overdue item plus any outstanding fines totals $25.00 or more.

  • At 2, 10 and 20 days overdue, you will receive a reminder to return items.
  • At 30 days overdue, you will receive a bill in the mail to the address listed on your library account for the replacement cost of the item and a $5 processing fee. If item is returned, these fees will be waived.
  • At 55 days overdue, your account will be sent to a collection agency and you will be charged a non-refundable $10 fee to pay for the services of the collection agency. If Westerville Library item is returned, the collection agency fee will remain until paid.
  • The collection agency will contact you about your delinquent account until your account balance is at zero.
  • Once your account balance has been resolved, the library will communicate your account status change to the collection agency within 24 hours.

Unique Management follows this schedule when corresponding with you:

  • 55 days overdue -- Letter 1 is mailed
  • 76 days overdue -- Initial Phone Call
  • 90-104 days overdue -- Letter 2  is mailed
  • 120 days overdue -- Second Phone Call
  • 134-146 days overdue -- Letter 3 is mailed
  • 175 days overdue -- Letter 4 is mailed
  • 196-209 days overdue -- Final Phone Call

To avoid fines and fees, return or renew your items on time.

Bankruptcy Policy

If you have filed bankruptcy, you may provide documentation to Unique Management Services or directly to the library. For discharged bankruptcy cases, your late fines and fees will be waived. Non-returned items must still be returned, or replacement costs must be paid. The library will be more than glad to make arrangements with you for a payment schedule if needed. 

Contact Us

Questions? Contact Customer Services at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

Please send all related mailings to the attention of the Customer Services Department at 126 South State St., Westerville, OH 43081.

Mon - Thurs

9 a.m. - 9 p.m.


9 a.m. - 6 p.m.


9 a.m. - 6 p.m.


1 p.m. - 6 p.m.