Trouble logging in?

There are numerous reasons why you might not be able to log into your online account.

Verify your library card number.

This is the number that appears under the barcode on the back of your Westerville Library card. If you have lost your library card, you can request a new one by showing us your driver's license during your next visit.

Photo of Library Card

Photo of Library Card Keycard or Fob

Enter your name differently.

Try typing just your first name or just your last name.

If that does not work, it's possible we have a different name recorded on your account, such as a nickname or a maiden name. To find out what name we have on file for you, please contact us.

Mon - Thurs

9 a.m. - 9 p.m.


9 a.m. - 6 p.m.


9 a.m. - 6 p.m.


1 - 6 p. m.